1. Introduction

CCP Stays Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains:

What information we collect
How we use it
How we store and protect it
Your rights under UK GDPR

This policy applies to all interactions with CCP Stays Ltd, including use of our website (www.ccpstays.com), bookings, and direct communications.

2. Who We Are

Company Name: CCP Stays Ltd
Company Number: 17082615
Registered Address:
5 Mapstone Rise
Longwell Green
Bristol
BS30 9DL

We act as a data controller for the purposes of UK data protection law.

For any data-related queries, contact:
📧 [email protected]

3. How We Collect Your Information

We collect information when you:

Make a booking
Submit an enquiry
Complete a check-in form
Contact us via email, phone, or website
Use our website

4. What Information We Collect

We only collect information necessary to provide our services, which may include:

Full name
Email address
Phone number
Address
Government-issued ID (e.g. passport or driving licence)
Names of other guests
Booking details (dates, preferences, property type)
IP address and website usage data

If a booking is made via an employer or third party, we may receive your information from them.

5. Payment Information

All payments are processed securely via Stripe.

CCP Stays Ltd does not store card details
Payments are handled by a PCI-DSS compliant provider

6. How We Use Your Information

We use your data to:

Process and manage bookings
Fulfil contractual obligations
Verify identity
Communicate with you about your booking
Improve our services and website
Send marketing communications (only where consent has been given)

7. Legal Basis for Processing

We process your data under the following legal bases:

Contractual necessity (to fulfil bookings)
Legal obligation (e.g. guest records)
Legitimate interests (business operations and improvement)
Consent (for marketing communications)

8. Data Retention

We retain your data only as long as necessary, including:

Up to 6 years for financial and legal compliance (e.g. HMRC)
Minimum 12 months for guest registration records

We regularly review retention periods.

9. Sharing Your Information

We do not sell or rent your data.

We may share your data only where necessary with:

Property owners or managers
Payment providers (e.g. Stripe)
Booking systems (e.g. PMS software)
IT and service providers

All third parties are required to handle your data securely and in compliance with data protection laws.

10. Website Analytics & Marketing Tools

10.1 Google Analytics

We use Google Analytics to understand website usage and improve performance.

This data is anonymised and does not identify individuals.

10.2 Email Marketing

Where you have opted in, we may send marketing communications.

You can unsubscribe at any time.

11. Children’s Data

Bookings must be made by individuals aged 18 or over.

We do not collect personal data relating to children beyond basic requirements for accommodation (e.g. age for cots).

12. CCTV & Monitoring Devices

Some properties may use:

External CCTV (e.g. entrances for security)
Noise monitoring devices (non-recording, volume only)

Guests are informed of these prior to booking.

13. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request transfer of your data

Requests can be made via:
📧 [email protected]

We will respond within 1 month.

14. Data Security

We take appropriate measures to protect your data, including:

Secure systems
Restricted access
Encryption of payment data

However, transmission over the internet cannot be guaranteed as fully secure.

15. International Transfers

Your data may be transferred outside the UK where necessary (e.g. servers or providers).

Where this occurs, we ensure appropriate safeguards are in place.

16. Changes to This Policy

We may update this policy from time to time.
Updates will be published on our website.

17. Complaints

If you have concerns about how your data is handled, you can contact us directly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns/

Cookie Policy

18. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

19. Types of Cookies We Use

Strictly Necessary Cookies

Required for website functionality (e.g. bookings, logins).

Performance Cookies

Help us understand how users interact with our website.

Functionality Cookies

Allow us to remember your preferences (e.g. language, location).

Targeting Cookies

Used to track browsing behaviour and improve marketing relevance.

20. Managing Cookies

You can control cookies via your browser settings.

To opt out of Google Analytics, visit:
https://tools.google.com/dlpage/gaoptout

For more information, visit:
www.allaboutcookies.org